An evaluation of Online Banking system

Abstract

Banking plays an important role in countries' economic development. The role of commercial banks has been drastically changed after Liberalization, Privatization, and globalization. Public sector banks have to compete with private corporate banks. Advanced Technology is one of the major contributing factors for the rapid advancement of the banking sector (ATMs, online banking debit and credit cards, etc).

Policy matters regarding availing all types of loans are made easy and quick. Still, all these facilities are within the reach of literate people only. Even out of literate some of them not having facilities to avail of the advanced services offered by the banks.

An attempt is made in this article, based on the primary data we tried to identify the awareness of the general public about online banking and to know the reasons behind their mistrust on the online banking system.