Descriptive Study on Grievance Handling Procedure in Steering and Suspension Manufacturing and Distribution Company

Abstract

The main objective of this study is to identify the effectiveness of employees’ grievances handling procedure being followed in the organization.The samples were taken from the population to collect the primary data. The sampling procedure framed was simple random sampling. Descriptive research design has been used for study. Primary data was collected from the employees with questionnaire. The secondary data was collected from the records of the organization, published books and journals and from some websites. The results are presented with the help of different charts and graphs. Appropriate statistical tools have been used to test the relevant hypothesis. The suggestions were drawn based upon the findings. After thorough analysis and interpretation it is revealed that majority of the respondents were satisfied with the Grievance Handling Measures adopted by the organization but the flow of communication need to improve as the grievances of the employees are not reaching the top management and the slight deviation occur in the area of communication of work environment. It is also suggested to improve the interpersonal relationship of the employees, since there is some improvement needed in the organization.