Service Quality and the Impact of its Dimensions on Higher Education: A Review

Abstract

A country’s quest for excellence in higher education requires it to identify the demands and expectations of its customers. Service quality has been identified as one such demand. Thus, the purpose of the current study is to develop an understanding of the need for service quality in higher education and benchmark those dimensions on which the measure of service quality rests. The study depicts their search gaps of service quality in higher education through the view of literature. Those gaps must be addressed through future research. The nature of service quality in higher education and the dimensions it assumes are discussed.