Analysis of Employee Satisfaction in Relation to Employee Welfare in Hospitality Industry

Abstract

The hospitality industry includes lodging, event planning, theme parks, transportation, cruise line and additional fields within the tourism industry. It is a multibillion-dollar industry that depends on the availability of leisure time and disposable income. Work environment acts as a crucial factor to influence the employees’ job satisfaction. There is a strong relationship between working environment (self-realization, workload, conflict and nervousness) and employees’ job satisfaction. A positive work environment is believed to make employees feel good about coming to work and provide the necessary motivation to sustain them through the day. To keep its staff motivated, a hotel should offer benefits like perks and discounts, professional support, family and parenting, vacation and time off policy, insurance, health & wellness, overtime allowance and annual increment.