SINGH, M. P. INVESTIGATING SERVICE QUALITY IN BANKING SECTOR USING SERVQUAL MODEL. NOLEGEIN-Journal of Consumer Behavior & Market Research, [S. l.], v. 2, n. 1, p. 1–17, 2019. Disponível em: https://mbajournals.in/index.php/JoCBMR/article/view/253. Acesso em: 5 may. 2024.