V.T. DHANARAJ. The Impact of Quality Service on Customer Perspectives and Satisfaction in Selected Commercial Banks. NOLEGEIN-Journal of Consumer Behavior & Market Research, [S. l.], v. 5, n. 1, 2022. Disponível em: https://mbajournals.in/index.php/JoCBMR/article/view/952. Acesso em: 5 may. 2024.