VASANI, K. .; KOTADIA, A. .; KHANDERIYA, N. . FROM ENGAGEMENT TO LOYALTY: A COMPARATIVE ANALYSIS OF CUSTOMER ENGAGEMENT, EXPERIENCE, CONTINUANCE INTENTION, AND LOYALTY TOWARDS AI BANKING CHATBOTS AMONG GEN Z AND MILLENNIALS IN JUNAGADH AND RAJKOT DISTRICTS OF SAURASHTRA. NOLEGEIN-Journal of Global Marketing, [S. l.], v. 9, n. 2, 2026. Disponível em: https://mbajournals.in/index.php/JoGM/article/view/1895. Acesso em: 16 jun. 2026.