BAIJAL, S.; JAYA KHATRI; SACHIN KUMAR. Service Quality and the Impact of its Dimensions on Higher Education: A Review. NOLEGEIN-Journal of Operations Research & Management, [S. l.], v. 2, n. 2, p. 14–19, 2019. Disponível em: https://mbajournals.in/index.php/JoORM/article/view/405. Acesso em: 3 may. 2024.