NOLEGEIN-Journal of Operations Research & Management

Monte Carlo Method of Simulation for Queuing Problems in the Bank: A Management Decision-Making Tool

2024-09-04T07:26:49+00:00

In this paper, we carry out a study on the queuing of loan customers of FUTO Microfinance Bank Nigeria Limited. The management of the bank was faced with a difficult choice: should they add more responsibilities to the current server in the loan division or recruit a second clerk to assist him or her? Prior to making this choice, it was crucial to assess important performance indicators, such as the server's idle time, customer wait times, and the server's overall busy time during the research period. In order to allay these worries, a Monte Carlo simulation technique was employed to assess a sample of fifty loan consumers. The researchers were able to model several scenarios and make accurate predictions thanks to this technology. According to the data, the server was inactive for roughly 24% of the time, clients were in the queue for roughly 21% of the time, and the server was working on tasks for roughly 55% of the time. In order to allay these worries, a Monte Carlo simulation technique was employed to assess a sample of fifty loan consumers. The researchers were able to model several scenarios and make accurate predictions thanks to this technology. According to the data, the server was inactive for roughly 24% of the time, clients were in the queue for roughly 21% of the time, and the server was working on tasks for roughly 55% of the time. The management gained important insights into the effectiveness of the current system from these findings. The findings showed that the server was not overworked and that adding a second server would not have a major positive impact on operational effectiveness. Rather, it was suggested that the management give the current server more duties or responsibilities in order to make better use of their time and boost output. This strategy would help the bank generate value overall and optimize the use of its resources.

A RESEARCH ON TAX RETURNS FOR GOODS AND SERVICES AT D A PAWAR & COMPANY

2024-09-04T07:08:46+00:00

India's tax system is comprehensive, multi-stage, destination-based, and levied on all value added. An indirect tax levied on the provision of goods and services is known as the "product and service tax. The law has superseded several of India's previous indirect tax regulations. This project "The Study of Goods and Service Tax" is being carried out during a two-month internship at "D A PAWAR & COMPANY". This is located in Pune, Maharashtra. The insight view of the project will include what the project's goal is, what its purpose and scope are, the various methods utilized for data collection, data interpretation, and drawing conclusions from what has been learned thus far. I've talked about every important feature of the company and its working modules that I saw and experienced throughout my internship. In addition, the company's process policies and procedures are highlighted. The GST study paper discusses the history of GST implementation in India. The GST registration and return filing procedures, GST legislation, due dates, and other information are all covered in the project. Throughout the internship, I investigated every significant part of the organization and its operational modules, which I witnessed and experienced firsthand. The study also focuses on the company's process rules and processes, giving a thorough insight of how GST is administered in a real-world commercial scenario. The GST study paper provides thorough information about the history and implementation of GST in India, including GST registration and return filing methods, GST legislation, and compliance requirements.

Assessing Perception Towards Post-Merger Service Quality and Its Effect on Customer Satisfaction in Indian PSB's

2024-09-04T06:42:29+00:00

Recent changes and trends in public sector banks have affected their clients and stakeholders. The changes and advancements, which include the mergers of numerous PSBs, technology upgrades, and changes in management, have left the public with an unsolved question of the perception of these changes by customers and stakeholders. This study investigates how customers perceive the quality of service in consolidated public sector banks and the subsequent impact on their satisfaction levels. Amidst the consolidation process in the banking sector, understanding customer perspectives on service quality becomes paramount for ensuring sustained satisfaction. The study aims to reveal the critical factors influencing customer perception and satisfaction, thereby aiding banks in crafting strategies to meet evolving customer expectations effectively. The outcomes of this research may help banking institutions in optimizing service delivery and enhancing overall customer satisfaction. In the context of combined public sector banks, this study aims to identify the crucial factors influencing customer satisfaction through a thorough investigation. Banking organizations hoping to improve their service delivery systems and better match them with consumer expectations can find great direction from the research findings. In addition to preserving client loyalty, knowing customer opinions regarding service quality is crucial for public sector banks to be stable and successful over the long run in the highly competitive financial market.

A study on impact of welfare measures on male and female satisfaction level in FMCG sector

2024-08-02T11:56:55+00:00

The most vital asset an organization has is its people since without them, all the equipment and supplies in the world wouldn't help as it takes employees to do something with those resources. Business organizations manage a source of economic advantage in service-related customer satisfaction. Any organization needs to have employee welfare programs in place if it wants that its employees work with satisfaction. Employee benefit programs encompass many aspects of good working conditions. Employers now must ensure that apart from wages and financial benefits due to every class of employees under law, welfare facilities are also provided. Trade unions, NGOs as well as government organizations provide these welfare measures by and large independently with the employer or group. The objective of international labor organizations was always to enhance the standard of living for their employees. Labor Welfare (1969) specifies these as the lowliest needs: " at least one canteen, rest and recreation facilities; first aid or dispensary with an ambulance room worker hostels or a minimum of tenements for married workers providing for some privacy together with urinals and latrines 'privacy to be ensured' Personnel necessary per bed should there is no guest house maintain transit facility foundation if must indispensable social security measures etc.… Employee welfare activities are one of the best ways to strengthen employer-employee relations. Provide employees and industrial workers with better working & living conditions and consequently their productivity as well can increase while they try to reach the organization's vision/objective. Although the rising awareness of Labor welfare amenities doubtlessly indicated a connection with workers' job happiness and contributed to improvement in productivity among textile operatives

A STUDY ON THE IMPACT OF THE LEVEL OF STOCK MARKET AWARENESS AMONG RETAIL INVESTORS TOWARDS INDIAN STOCK MARKET INVESTMENT WITH SPECIAL REFERENCE TO BANGALORE CITY

2024-08-02T10:42:53+00:00

Investment plays a vital role in the economic growth and development of a country. The country would not progress without investments. Investments help to develop infrastructure, enhance manufacturing, etc., all of which result in the production of assets and jobs. It is a human being who is always looking for such investment alternatives to give the maximum risk and returns. This study was to understand the awareness and functions of the rules and regulations of SEBI and the behavior of investors and evaluate the investment patterns, preferences, and perceptions of investors. The study investigates the extent to which investors comprehend these restrictions and how this understanding affects their choice of investments. The study evaluates the efficacy of SEBI's rules in regulating investing practices and upholding market integrity by means of a thorough investigation of investor behaviour. Furthermore, the study looks into how regulatory frameworks and investor awareness affect the capital market's overall stability and efficiency. It is anticipated that the results would shed light on how investor behaviour and regulatory oversight relate to one another, identifying opportunities for enhancement in both investor education and regulatory procedures. In the end, this research aims to further our knowledge of how laws influence investment plans and promote sustainable economic growth.

Exploring The Impact of E-HRM on Employee Performance: A Systematic Literature Review

2024-04-23T04:32:09+00:00

e-HRM (Electronic Human Resource Management) refers to the integration of digital technologies into traditional HR processes to streamline and optimize human resource management activities. e-HRM can encompass a wide range of functions, such as recruitment and applicant tracking, performance management, training and development, compensation and benefits, and employee self-service. By leveraging digital tools and platforms, e-HRM aims to improve the efficiency, accuracy, and accessibility of HR processes, while also enhancing employee engagement and satisfaction. Some examples of e-HRM technologies include HRIS (Human Resource Information Systems), payroll and benefits management software, performance management and appraisal systems, and online learning and development platforms. This systematic literature review aims to provide a comprehensive overview of the existing research on e-HRM and employee performance, to identify key factors that contribute to its effectiveness, and to identify gaps in the literature that may warrant further investigation. The study involved a comprehensive search of relevant databases and sources, and a systematic screening and selection process to identify relevant studies. The data extraction and analysis process involved using a predefined set of criteria to evaluate the quality and relevance of each study and synthesizing the results across studies to draw conclusions and identify patterns. The findings of the review suggest that e-HRM has a positive impact on employee performance, particularly in the areas of employee engagement, job satisfaction, and productivity. The review also identified several key factors that contribute to the effectiveness of e-HRM, including organizational culture, employee attitudes and perceptions, and the quality and usability of the e-HRM system. Overall, the review highlights the potential of e-HRM as a tool for improving employee performance, but also underscores the importance of careful implementation and ongoing evaluation to ensure its effectiveness. A discussion of the research's practical ramifications and suggestions for further study round out the assessment.