An Analysis of Home First Finance Company India Limited's Home Loan Customer Satisfaction with Particular Reference to Gujarat

Abstract

The purpose of the research is to identify the variables influencing the customer's satisfaction with the home loans offered by Home First Finance India Limited as well as to comprehend the banking rating and customer satisfaction expressed by customers regarding the Home First Finance India Limited company. The purpose of this study is to identify the variables that affect consumers' happiness with house loans and to investigate the connections between important variables that affect consumer satisfaction. For this purpose, 204 respondents were taken as a study sample to get the needed information. The study is an Exploratory as well as descriptive type. The data are collected from survey using a questionnaire method. Multiple regression was utilized for representation in the analysis and interpretation of the data that were gathered. Statistical methods such as percentage analysis and statistical analysis like correlation were also employed. We used a special tool called SPSS to Analysis study the answers from the customers. We wanted to see if there was a connection between Responsiveness, Reliability, Trustworthiness, Access, and Credibility and how satisfied customers were. For Home First financing and other businesses in the housing financing sector, the findings of this study are significant. Also, this research is important for the company because it helps improve customer happiness by providing excellent service. It also assists employees and researchers in understanding what customers need. Furthermore, this research assists people in getting home loans and understanding the problems customers face when applying for loans and paying them back.