Evaluating Conflict Management Strategies and Industrial Harmony in Banking Organisation: A Study of United Bank for Africa, Lafia Branch Nigeria
Abstract
Circumstances that involve conflict have an influence on the overall effectiveness of organizations
because they disturb the harmony that exists amongst members in the organization. The question that
has to be answered, therefore, is what organizations do in their management of conflict in order to
attain fair levels of harmony and keep the "applecart" of organizational activity running smoothly.
Against this background, therefore, this study is set to evaluate conflict management strategies in the
United Bank for Africa, Plc Lafia Branch with a view to determining its impact on industrial harmony.
The survey study method was chosen as the design to use in this investigation. For the purpose of this
research, 50 members’ staffs were purposively chosen and a self-designed questionnaire was
administered for the collection of data from the respondents. Results were presented in tables and given
as percentages and Pearson's product-moment correlation was used to evaluate the validity of the
hypothesis at a significance level of 0.05. Findings revealed that conflict management strategies do
have an influence on the level of industrial harmony that may be encountered in corporate and
industrial settings. The study therefore concludes that depending on how it is handled, conflict may
bring both beneficial and bad results to an organization. Among the recommendation includes that the
management of the bank should be responsive enough to objectively put a stop to it by employing
appropriate strategies such as compromise, collaboration, and accommodation.
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