Employee-Employer Relationships in The Service Sector Are Affected by Employee Empowerment Within an Organization.
Abstract
The purpose of this research is to look at the effect of employee empowerment on the relationship between organizations and their employees in the service industry. Employees that are empowered are more engaged with the organizations, which Leads to higher job satisfaction, commitment, and loyalty. Furthermore, such empowered individuals were found to be more inclined to exercise their own initiative and think creatively in order to solve customer problems and create chances for Innovations which may result in better service, improves loyalty, and had a better overall experience. Overall, the objective of this study is to investigate how employee empowerment affects the employee-employer relationship in the workplace. Specifically, the study seeks to understand the factors that lead to an empowered workplace and the ways in which these factors can have positive and negative impact on employee relationships. The research design is completed on primary and secondary data were collected using a structured questionnaire with independent and dependent variable, and the data was analyzed in PSPP software using correlation, regression, and chi-square statistical methods. The population was limited to 100.responses and the sample size received 104 for this study. The study aims to examine how employee empowerment affects team dynamics, job satisfaction, and employee performance as well as the implications for organizations in the implementation of such initiatives. It is expected that this research will provide valuable insights into how employee empowerment can benefit workplace relationships and motivate employees towards job satisfaction and performance
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