Case Study Analysis on MIS America Grupo Santander
Keywords:
Management information system, Grupo Santander, Business, Transaction process system, IT Operations.Abstract
The purpose of this case study was to examine the challenges and issues that had been encountered in
implementing the Chile MIS America, software pilot project at the Grupo Santander before the MIS
America is rollout to other part of Latin American countries. The problem arise in the project caused a
significant delays and the team were not able to produce the report to corporate executive team. It also
highlights the information systems challenges that associated with rapid growth over acquisition.
Research for this study included a review of literature on the business nature, human resources, and
information system. Also, this study gathers the information from several sources of information such
as articles, journals and websites. Grupo Santander was a one of major banking institution in the world
and has immensely expanded their commercial operations in Latin America. Grupo Santander
sustained its growth through the merger and acquisitions which enabled them to expand on a much
larger scale. Jesus Cepede who the Area Director of Management Control Division was reviews a Chile
software pilot project as known as latest management information system (MIS America) in February
2005. This initial MIS project was progressively developed for provide key reports to headquarters.
The major findings indicate that the pilot project team members faced a challenge in adapting global
management system in local operation. Furthermore, it is found that the Grupo Santander in Chile use
multiple application system that increased the risk to extract the data needed. Moreover, the
inexperience team member of pilot project worsened the problem arise. Based on the analysis of the
case, the project MIS has realized was badly planned from the start. This report recommends that Grupo
Santander need build a constant business model management and clearly identified the systems and
processes that are now used in each place. Besides that, leaders should increase the training among
the team members who involved in the core project. This way, implementation of new MIS will be easier
to execute in locally and internationally.
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