IMPACT OF GLOBAL ECONOMY CRISES ON EMPLOYEE ATTRITION IN BPO INDUSTRIES IN BANGALORE

Abstract

ABSTRACT

The research is the full scale discussion of the employee’s attrition rate in BPO industry; to give the information regarding the complications that the companies all over India face. Attrition is an enormous problem for any company which creates negative bottom line impacts. Employee turnover costs can amount to thousands of dollars, annually. It can also prevent companies from pursuing their growth opportunities and acquiring new business.As there can be many reasons for the employees turnover like they want more money, hate the working conditions, hate their co-workers, want a change, or because their spouse gets a dream job in another state. In the project we are have collected the information from many different BPO organizations in Bangalore and got the details form the employees directly about different aspects regarding the job and the organization and their opinion about the employees turnover in the organization and reasons for them to leave the organization. Based on this data we have made all the findings and found out many interesting aspects regarding the Attrition in BPO organization. We are giving information regarding the reasons for the high rate of employee turnover in the BPO organization. This we are trying to accomplish by doing a survey in some of the BPO companies and collecting the information from the employees about their opinion of what could be the reason for them to leave the organization.

Keywords: Human Resource, BPO, Attrition rate, Employee relationship.