Technology and Performance: Examining the Relationship in a Changing Business Landscape

Abstract

This case study examines a company's experience with the technological transition to analyze the
implications of evolving information technology on organizational effectiveness. The study focuses on V-Mart Retail Limited, a large retailer that has undergone several technological changes, including
the implementation of a new POS system, the integration of mobile devices, and the introduction of an e-commerce platform. According to the report, these adjustments have significantly impacted the
organization’s performance, enhancing productivity, sales, customer satisfaction, and competitiveness. The case study underscores the importance of adapting to changes in technology to gain a competitive edge and satisfy changing customer demands.