The Influence of Consumer Behaviour on Market Research

Authors

  • priyanjali

Abstract

Consumer behaviour is a crucial aspect of market research, as it provides insight into the behaviour, preferences, and decision-making processes of consumers. Businesses must have a thorough understanding of consumer behaviour in order to design effective marketing, product development, and sales strategies. This paper discusses the influence of consumer behaviour on market research, including the methods and tools used in market research, and the challenges faced by researchers. It also examines the impact of technology and social media on consumer behaviour, and how these changes have affected market research. Finally, the paper provides recommendations for businesses to effectively conduct market research and understand consumer behaviour. The field of consumer behaviour and market research has seen significant advancements in recent years, with new research methods and technologies enabling businesses to gain a deeper understanding of their customers. We present an overview of key ideas in consumer behaviour and market research in this paper, including the significance of the customer experience, the impact of global trends, and ethical considerations. We also explore the use of technology and social media in collecting data on consumer behaviour and the role of market research in developing targeted marketing strategies. We begin by highlighting the importance of understanding consumer behaviour and how it can inform business decisions. We discuss the role of market research in gathering insights into consumer preferences, attitudes, and behaviours and the importance of using a range of research methods to gain a comprehensive understanding of consumers. We also explore the use of technology in collecting data, including social media monitoring, online surveys, and website analytics. We then discuss the importance of developing targeted marketing strategies based on insights gained from market research. We emphasize the importance of data in creating tailored marketing campaigns and solid consumer relationships. We also consider the impact of the COVID-19 pandemic on consumer behaviour and the need to adapt marketing strategies  accordingly. Overall, this article provides a comprehensive overview of key concepts in consumer behaviour and market research, highlighting the importance of using a range of research methods and technology to gain a deeper understanding of consumers. By prioritizing the customer experience and using data to inform marketing strategies, businesses can build strong relationships with their customers and stay ahead in a rapidly changing marketplace.

References

Keller KL, Kotler P. Branding in B2B firms. In: Lilien GL, editor. Handbook of Business-to- Business Marketing. Edward Elgar Publishing; 2022. pp. 205–224.

Nunan D, Malhotra NK, Birks DF. Marketing Research. Pearson UK; 2020.

Industries. (2023). Mintel [Online]. Mintel. Available at https://www.mintel.com/industries/ [Accessed on March 2, 2023].

Statista. (2023). E-commerce worldwide [online]. Statista. Available at https://www.statista.com/topics/871/online-shopping/ [Accessed on March 2, 2023].

Schiffman LG, Lazar KL. Consumer Behavior. 10th edition. Pearson Education; 2010.

Baron S, Warnaby G, Hunter‐Jones P. Service(s) marketing research: developments and directions. Int J Manage Rev. 2014; 16 (2): 150–171.

Pütter M. The impact of social media on consumer buying intention. Marketing. 2017; 3 (1): 7–13.

Hirschman EC, Holbrook MB. Hedonic consumption: emerging concepts, methods and propositions. J Market. 1982; 46 (3): 92–101.

Grönroos C. Value co-creation in service logic: a critical analysis. Market Theory. 2011; 11 (3): 279–301.

Spiller L, Tuten T. Integrating metrics across the marketing curriculum: the digital and social media opportunity. J Market Educ. 2015; 37 (2): 114–126.

Zikmund WG, Babin BJ, Carr JC, Griffin M. Business Research Methods. Cengage Learning; 2013.

Miah MR, Hossain A, Shikder R, Saha T, Neger M. Evaluating the impact of social media on online shopping behavior during COVID-19 pandemic: a Bangladeshi consumers’ perspectives. Heliyon. 2022;8 (9): e10600.

Published

2023-03-22

How to Cite

priyanjali. (2023). The Influence of Consumer Behaviour on Market Research. NOLEGEIN-Journal of Consumer Behavior &Amp; Market Research, 5(2), 32–36. Retrieved from https://mbajournals.in/index.php/JoCBMR/article/view/1052