A Study on Analysis of Benefits Received and Problems Faced by Delivery Persons of Online Food Delivery Services
Abstract
Online food delivery services today are quite popular and one of the most preferred services across many urban cities. Many people prefer ordering from these food delivery applications because its ease of use, and ability to get food delivered to their doorstep within the shortest time possible. One of the main factors contributing to successful working of these services is their delivery partners. These delivery persons work 24*7 to ensure food is picked up from the restaurant as soon as they receive and gets it delivered to the customer. Considering this main aspect, researcher has attempted to make a study to understand the benefits received and the various problems faced by the delivery persons of these various online food delivery services across India. However, the report highlights the significant hurdles that these delivery experts encounter. One of the most noticeable concerns is the rigorous nature of the work, as they must maneuver through a variety of traffic situations and weather obstacles to make timely deliveries. Concerns about safety on the road and during client contacts emerge as significant elements influencing delivery personnel's well-being. Furthermore, the gig economy nature of their work raises concerns about job security and access to critical benefits like insurance and healthcare. The study's goal is to provide a comprehensive overview of delivery personnel's experiences across various online food delivery businesses in India. The research aims to provide significant insights to businesses, governments, and the general public by examining both the positive and negative elements of these people' experiences. Finally, the purpose is to create a better knowledge of the delivery ecosystem, with the intention of instigating positive changes to improve the general well-being and working circumstances of these important contributors to the online food delivery ecosystem.
References
Arji Jacob, Consumer Perception of Online Food Delivery Apps in Kochi, International Journal of Innovative Technology and Exploring Engineering, ISSN: 2278-3075, Volume-8 Issue-7S2, 2019.
Das Jyotsana, Consumer Perception towards ‘Online Food Ordering and Delivery Services’: An Empirical Study, Journal of Management, ISSN Online: 2347-3959, Volume 5, Issue 5, 2018
Hiray, A. P., Bhalerao, J. V., & Teltumbade, G. R. Customer Satisfaction of Zomato Online Food Portal with Respect to Nashik City. International Journal of Mechanical Engineering, 7(1), 58-64.
Sodhi T. “We are slaves to them”: Zomato, Swiggy delivery workers speak up against unfair practices [Internet]. Newslaundry. Newslaundry; 2021 [cited 2024 Jan 18]. Available from: https://www.newslaundry.com/2021/08/14/we-are-slaves-to-them-zomato-swiggy-delivery-workers-speak-up-against-unfair-practices
Namit Singh Sengar. Traffic & Accident! Why Is Your Food Delivery Late? Know What Riders Tell About Obstacles [Internet]. News18. News18; 2023 [cited 2024 Jan 18]. Available from: https://www.news18.com/business/order-food-online-delivery-late-gig-economy-8562943.html
Verma P, Maire P, Novák P. A review of the features and analyses of the solid electrolyte interphase in Li-ion batteries. Electrochimica Acta. 2010 Sep 1;55(22):6332-41.
Yeo VC, Goh SK, Rezaei S. Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services. Journal of Retailing and Consumer services. 2017 Mar 1; 35:150-62.
Ali S, Khalid N, Javed HM, Islam DM. Consumer adoption of online food delivery ordering (OFDO) services in Pakistan: The impact of the COVID-19 pandemic situation. Journal of Open Innovation: Technology, Market, and Complexity. 2020 Dec 31;7(1):10.
Muangmee C, Kot S, Meekaewkunchorn N, Kassakorn N, Khalid B. Factors determining the behavioral intention of using food delivery apps during COVID-19 pandemics. Journal of theoretical and applied electronic commerce research. 2021 Apr 14;16(5):1297-310.
Sundjaja AM, Wangsa A. Understanding the Net Benefit of Using a Food Delivery Application: Post Application of Platform Fee. InE3S Web of Conferences 2023 (Vol. 426, p. 01022). EDP Sciences.
