Coaching for Employee Engagement in Pandemic Times—A Strategic Approach for Coaches

Abstract

Many organizations during these testing times conduct employee engagement surveys and coach its
leaders for change. This paper discusses an approach for coaching leaders, to enable higher
employee engagement levels during these COVID-19 times. With ‘Work from Home’ being a norm,
organizations are attempting to check the level of employee engagement in most organizations.
Employee engagement survey reports are generated. However, most organizations are at a loss on
how to coach their leaders. Employee engagement scores are not easily changeable. Yet,
organizations can work on behaviors that contribute to this score. SOLVE©
(George, 2019) is a
unique approach, which could be used to coach leaders on employee engagement. The Approach: SSeek to prepare, analyze the scores. O-Observe and define the Outcome or goal areas. L-Be a
reflective Listener, understand the story behind the numbers. V-When you Value-add, create insights,
get the client to propose solutions. E-Evaluate and follow-up to prevent backsliding. This
interpretative paper discusses an approach for coaches to coach leaders during COVID-19 times and
stimulate change in engagement levels.