Analyzing the Role and Influence of Social Media on Tourism and Hospitality Industry

Abstract

Social media communications have a significant impact on how people choose what to buy in the current digital age. The Indian tourism sector is also affected by this new age phenomenon. Before deciding where to go, Indian consumers (in this case, travelers) research travel options on a variety of social media platforms. Therefore, from the perspective of an emerging market, we need to comprehend social media communication better and how it influences consumer behavior (travelers).The researchers compare how consumers interact with the message, how they feel about the travel destination, and ultimately how they choose the destination when using user-generated content, company-produced content, and social media advertising. The study’s research methodology was referred to as a descriptive research design. The analysis demonstrated how crucial user-generated content is for piquing interest in a travel destination, which then results in a favorable perception of the location and, ultimately, a choice of location. Additionally, there is a distinct relationship between the independent variables, the choice of location, and the mediator roles that attitude and participation in the message process play.